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Customer Service Advisor
Our client is a short-term finance business based in Essex who employ over 150 staff. The company is considered a leader in its market; the level of customer feedback is outstanding,
Customer Service Advisor
Loughton
£16,000 – £18,000 OTE £36,000
They are looking for a number of Call Centre Agents within the Company to join their team.
The main purpose of the role is to contact and work with customers who are overdue on paying their instalment, account balance or agreed repayment plan; supporting each customer in getting their account up to date specific to each individual’s circumstance. You will also be required to assist their customer’s with any queries or concerns they may have regarding their account and to ensure they are finding and reaching the best possible outcome for them. This includes assisting customers through all forms of communication including Calls, Emails, Live Chats and Letters.
The ideal Customer Service Advisor:
- GCSE grade C or above in English and Maths (or equivalent qualification)
- Previous Call Centre experience
- Excellent communication and interpersonal skills
- Good listening skills and a personable approach
- Good administrative skills and with an attention to detail
- Computer literate
- Previous experience working within the financial services marketplace or regulated environment (desirable)
Benefits
- 28 days, incl. Bank Holidays, per annum, with an additional day’s per year of service (capped at 33 days)
- Pension Scheme
- Healthshield (cash back scheme)
- Childcare Vouchers
- Eye Test/ Glasses
- Last Working Day Lunch paid for by Company
- Various incentives
All applicants must be eligible to work in the UK. Please note that this role requires a DBS check.
If this sounds like the perfect role to get your career moving before the New Year click APPLY!
